7 baje Privacy Policy

1 Introduction and Scope

7 baje (referred to hereinafter as "we", "our", or "the platform") operates an online gaming and betting service for users in Bangladesh. This privacy policy explains what information we collect about you when you use the 7 baje website, mobile app, or any other digital channel, how that information is used, and what measures we take to protect it.

This policy supplements our Terms and Conditions and both should be read together. In the event of any conflict, this privacy policy takes precedence on matters of personal information. Please read this policy carefully before using the site.

This policy applies only to 7 baje's own services. Third-party websites or services have their own privacy policies, for which we are not responsible. The minimum age to use this platform is 21+ — we do not knowingly collect information from minors.

2 Information We Collect

2.1 Registration Information

When creating an account, we collect the following information:

• Full name and date of birth
• Mobile number and email address
• Password
• Preferred language and contact method

2.2 Identity Verification Information

As part of the identity verification (KYC) process for secure transactions and account protection, we may request:

• A photo of your National ID (NID), passport, or birth certificate
• Proof of address — such as a recent utility bill
• Mobile wallet account confirmation details (bKash, Nagad, or Rocket)

2.3 Transaction Information

We record the details of every deposit and withdrawal transaction, including the method, amount, time, and transaction status. These records are kept for account security and dispute resolution.

2.4 Technical and Behavioural Information

Certain information is collected automatically when you visit the site, such as: IP address, browser type and version, device model and operating system, pages visited, session duration, and referral source. This information is used to improve service quality and for security analysis.

3 Purpose of Data Use

Collected information is used only for the following purposes:

• Account management: For registration, login, password recovery, and identity verification.
• Financial transaction processing: To complete deposits and withdrawals.
• Customer support: To respond to queries and resolve complaints via live chat or email.
• Security and fraud prevention: To detect and prevent suspicious activity.
• Service improvement: To analyse and improve platform performance.
• Bonuses and VIP services: To determine eligibility for welcome bonuses, weekly cashback, and VIP benefits.
• Responsible gaming: To monitor usage patterns and provide support where needed.
• Regulatory compliance: To comply with applicable laws and regulations.

7 baje never sells your information to third parties for commercial purposes.

4 Data Storage and Retention

Your information is stored on secure servers using SSL encryption and other industry-standard technologies. All data is retained for as long as your account remains active.

4.1 Retention Period

Even after an account is closed or deactivated, certain information may be retained for a specified period:

• Financial transaction records: minimum five years
• Identity verification documents: three years after account closure
• Communication and support history: two years
• Cookies and technical logs: maximum 13 months

4.2 Data Deletion

Once the set retention period has passed, or where there is no legal obligation to retain data, the information is securely deleted or anonymised in a way that makes it impossible to identify the individual.

5 When Information Is Disclosed

7 baje does not disclose your personal information to third parties — except in the limited circumstances below:

5.1 Service Partners

Service providers such as payment processors (bKash, Nagad, Rocket), technology infrastructure providers, and game studios may receive limited information necessary to deliver their services. These partners are bound by confidentiality agreements.

5.2 Legal Obligations

We may be required to disclose information to relevant authorities as part of a court order, government investigation, or legal process. In such cases, we provide only the information specified by law.

5.3 Security Protection

Information may be shared with relevant authorities to assist in the investigation of fraud, money laundering, or other serious financial crimes.

6 Cookies and Tracking Technologies

The 7 baje website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help the site function correctly and improve your experience.

6.1 Essential Cookies

These cookies are essential for maintaining login sessions, security verification, and the basic functioning of the site. Without them, the site cannot work properly.

6.2 Functional Cookies

These cookies are used to remember your language preference, layout settings, and previous game history, so you do not have to configure them each time.

6.3 Analytics Cookies

Anonymous analytics data is collected to understand which pages are used most, where issues are occurring, and so on. This data is used to improve service quality.

You can disable all cookies except essential ones by changing your browser settings. However, this may limit some features of the site.

7 Security Measures

7 baje uses both technical and organisational security measures to keep your information protected:

• SSL/TLS encryption: All data transfers on the site are encrypted with 256-bit SSL.
• Password hashing: Passwords are never stored in plain text — bcrypt or an equivalent algorithm is used.
• Two-step verification (OTP): An OTP is sent to your mobile for login and transactions, providing an additional layer of security.
• Access control: Staff can only access the information required for their specific responsibilities.
• Regular security audits: Regular audits are conducted to identify system vulnerabilities.
• Firewall and intrusion detection: Suspicious activity is automatically detected and blocked.

In the event of a security breach, we will promptly notify the affected users and take the necessary steps.

8 User Rights

You have the following rights regarding your personal information, and 7 baje respects them:

8.1 Right to Access

You can contact our support team to find out what information we hold about you. Such requests are typically responded to within 30 working days.

8.2 Right to Correction

If your account contains incorrect or outdated information, you can request a correction. Changing certain information after identity verification has been completed may require additional verification.

8.3 Right to Deletion

You can request that your account be closed. However, certain information may be retained for a specified period due to legal obligations — such as financial transaction records.

8.4 Withdrawal of Consent

Consent given for optional data processing can be withdrawn at any time. However, any processing carried out before the withdrawal remains valid.

To exercise these rights or for guidance on responsible gaming, detailed instructions are available on our Responsible Gaming page.

9 Third-Party Services

The 7 baje platform works with game provider studios (such as Pragmatic Play, PG Soft, JILI, Evolution, and others) and payment processors (bKash, Nagad, Rocket). These third parties have their own privacy policies that apply to their respective services.

Game studios generally collect gameplay statistics and technical data, but your directly identifiable personal information is not shared with them — only the anonymous session data necessary for transaction processing is sent.

The payment providers bKash, Nagad, and Rocket have their own privacy policies that govern your transaction information with them. 7 baje does not store complete card or wallet details.

10 Policy Changes and Updates

7 baje may update this privacy policy from time to time — due to changes in services, technological developments, or regulatory requirements. Before any significant changes, we will:

• Post a clear notice on the site
• Send a notification to your registered email or mobile
• Announce the effective date of the updated policy

If you continue to use the site after the changes, you will be considered to have accepted the updated policy. If the changes are not acceptable to you, please contact our support team to close your account.

We can provide previous versions of this policy upon request. To learn more about 7 baje, visit our About Us page.

11 Contact and Complaints

If you have any questions or comments about this privacy policy, or any requests regarding your personal information, please contact the 7 baje support team:

• Live Chat: Click the chat button in the bottom-right corner of any page on the site — support is available 7 days a week, 24 hours a day
• Email: [email protected]

You can contact us in both Bangla and English via live chat or email. We aim to respond as quickly as possible.

After a privacy complaint is submitted, we will review it and respond within 30 days. For common questions, our FAQ page has answers to many frequently asked questions.