FAQ

7 baje FAQ — All your questions answered in one place

Find detailed answers to more than 20 questions about the VIP program, deposit methods, casino games and account verification. Look up whatever you need directly.

Membership Benefits

VIP Program

7 baje's VIP membership rewards you for playing regularly with weekly cashback and special benefits. Read the questions below.

7 baje's VIP program has three tiers — Bronze, Silver and Gold. Each tier offers weekly cashback, priority support and special offers. The more you play, the greater your chance of moving up to a higher tier. Learn more about the 7 baje VIP program on our VIP page.

Cashback is calculated on your total net loss for the week — that is, total losses minus total winnings. For example, if you are on the Silver tier and your net loss for the week is ৳20,000, you will receive ৳20,000 × 1.0% = ৳200 cashback — that is the maximum for that tier.

The weekly cashback rates for the three tiers of the 7 baje VIP program are listed below:
  • Bronze — up to 0.5% weekly cashback
  • Silver — up to 1.0% weekly cashback
  • Gold — up to 1.5% weekly cashback
Each tier's cashback is added automatically based on that week's net loss.

You can move up to a higher VIP tier by playing regularly and actively on 7 baje. Your account is assessed based on activity across any category — slots, live casino or sports betting — and if you qualify, you are automatically moved to the next tier.

Gold tier members enjoy 7 baje's highest weekly cashback rate (1.5%) and receive priority service from the support team. Gold members are also invited separately to special events and promotions.
Payment Related

Deposit Questions

Find answers here to any question about depositing via bKash, Nagad or Rocket.

Log in to 7 baje, go to the deposit section and select Nagad. Send the payment to the designated number via Nagad and submit the transaction ID. Your balance is usually updated within a few minutes. The minimum deposit is ৳100.

7 baje currently supports deposits and withdrawals via three mobile banking methods: bKash, Nagad and Rocket. Rocket is the mobile wallet of Dutch-Bangla Bank. All three methods have a minimum deposit of ৳100 and a minimum withdrawal of ৳500.

The minimum deposit to play slot games or any other category on 7 baje is ৳100. This applies to all three methods — bKash, Nagad and Rocket. You can start with a small budget and build up your experience gradually.

7 baje does not charge any deposit fees on its end. However, your mobile banking provider (bKash, Nagad or Rocket) may apply transaction charges according to their own policy — it is best to check their terms and conditions.

Sometimes a deposit may take longer to show up due to network delays. First, wait 15–20 minutes and refresh the page. If the issue persists, contact 7 baje's 24/7 live chat or email with your transaction ID — the support team will resolve it quickly.
Game Related

Casino and Table Games

If you want to play Teen Patti, Andar Bahar, roulette or baccarat, these questions will help you.

Teen Patti is a three-card South Asian card game where the best card combination wins. Andar Bahar is simpler — one card is placed in the middle of the table, and you bet on whether the matching card will appear on the "Andar" (inside) or "Bahar" (outside) side. Both games are available with a live dealer on 7 baje.

Yes, 7 baje's live casino section is fully functional on mobile. On both Android and iOS devices, you can comfortably play all table games — including live roulette, baccarat and Teen Patti — via a browser or app. A stable internet connection gives you the best experience.

In roulette, a ball is spun around a wheel and the number it lands on wins. Betting on a single number pays more but has a lower chance of winning. Betting on Red/Black or Odd/Even gives roughly a 50-50 chance of winning — a relatively straightforward option for new players.

Bet limits vary by table across 7 baje's table games. Usually multiple table levels are available — lower-limit tables for new players and higher-limit tables for experienced ones. The limits for each table are shown before you start the game.

In baccarat you choose one of two sides — "Banker" or "Player". The side whose cards total closest to 9 wins. The "Banker" bet has a slightly higher chance of winning, but a small commission is deducted on a win. 7 baje offers live baccarat from multiple studios including Evolution.
Account Security

Verification and Documents

Verifying your account is important for your own security. Common questions on this topic are answered below.

The verification process confirms that only you are using your account and prevents anyone from misusing your details for fraudulent activity. It is also essential for the security of your funds — confirming your identity at the time of withdrawal is particularly important. 7 baje stores all documents in an SSL-secured environment.

Yes. All documents submitted to 7 baje are secured with industry-standard SSL encryption. Your personal information is used only for identity verification and is not shared with third parties. See our privacy policy page for full details.

Yes, this can be a problem. For security reasons, the name you registered with on 7 baje must exactly match the name registered on your bKash, Nagad or Rocket account. If the names do not match, your withdrawal may be blocked. Make sure you enter the correct name at the time of registration.

7 baje generally accepts any one of the following government-issued ID documents:
  • National ID card (NID)
  • Passport
  • Birth registration certificate (where applicable)
The photo of the document must be clear and readable. Blurry or altered documents may not be accepted.

If verification is rejected, 7 baje usually sends a notification stating the reason. The most common reasons are a blurry photo or a name mismatch. In that case, submit a clearer photo or make sure the name on the document matches the name on your mobile wallet. Contact live chat for further help.
Get Direct Help

Still have questions? We are always here

If you did not find the answer to your question in the FAQ above, 7 baje's support team is available seven days a week, 24 hours a day in both Bengali and English.

Live Chat

Click the live chat button at the bottom right of the site — an agent will respond right away. You can speak in Bengali.

Email Support

For a detailed issue, email us at: [email protected] — our team will reply as soon as possible.

Support is available 24/7. Visit the relevant pages to learn about responsible gaming or read the terms and conditions. All casino and betting activity is for persons aged 21 and above only.

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